Frequently Asked Questions
Everything you need to know about our premium home decor and shipping services.
What is the typical shipping time for Kozo Studio orders?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer international shipping?
Yes, we ship our home products worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
What is your return policy for home decor items?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are final sale.
How can I track the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage to arrange a free replacement.
What payment methods do you accept?
Kozo Studio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.