Returns & Exchanges
At Kozo Studio, we want you to love your home as much as we do, which is why we offer a 30-day return window for all items in their original condition. If your purchase doesn't perfectly complement your space, our team is here to help with a seamless return or exchange process.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Pack with Care
Place the items in their original packaging, ensuring all tags and protective wraps are intact to prevent damage during transit.
Affix Shipping Label
Print your prepaid return shipping label and secure it to the outside of your package, then drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing